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Working from home can feel like a pipe dream. Empty promises of making thousands while lounging in pajamas fill every corner of the internet. Yet, when the bank account dips low or unexpected expenses pop up, finding legitimate ways to earn extra income becomes a necessity.
Mystery shopping has emerged as a true option for those seeking flexible, work-from-home income. While it won’t replace a full-time salary, many people earn consistent side income by evaluating businesses through phone calls, online orders, and sometimes in-person visits.
The real challenge is finding legitimate companies that offer steady work and reliable payment. After extensive research and verification, here are the top mystery shopping companies currently hiring remote workers.
Best Mystery Shopping Companies for Remote Work
1. IntelliShop
IntelliShop connects businesses with independent contractors who evaluate customer service experiences. Their telephone and online evaluations span multiple industries, giving shoppers variety in their assignments. Through their online platform, shoppers select assignments matching their schedules and interests.
Payment Structure: Each completed shop ranges from $10-30, deposited directly into your bank account. Most evaluations take 30-45 minutes, including the required detailed report submission. Evaluators who consistently meet deadlines and provide thorough reports often receive priority access to higher-paying assignments.
2. Market Force
Market Force operates internationally, partnering with major retailers and service providers to assess their customer experience. Their telephone mystery shopping program stands out for its structured approach and clear guidelines. New shoppers receive detailed training materials and support from experienced evaluation specialists.
Assignment Types: Phone evaluations typically involve calling customer service departments, assessing response times, and rating representative knowledge. Each call follows a specific scenario, requiring careful attention to timing and detail. Successful shoppers document their experiences through Market Force’s custom reporting system.
3. BestMark
BestMark emphasizes quality over quantity in their mystery shopping program. Their evaluation process helps businesses understand and improve their customer service standards. Remote shoppers complete both scheduled and time-sensitive assignments, providing valuable feedback to client companies.
Quality Standards: Reports must include specific details about each interaction, including exact times, representative names, and direct quotes when possible. BestMark provides comprehensive training materials and regular feedback to help shoppers maintain high standards. Assignments pay between $12-25, with performance bonuses available.
4. Perception Strategies
Perception Strategies focuses exclusively on healthcare mystery shopping. Their specialized approach requires shoppers to understand medical terminology and common healthcare scenarios. Remote evaluators assess appointment scheduling, insurance verification processes, and patient communication standards.
Healthcare Focus: Assignments involve detailed scripts that mirror typical patient interactions. Each evaluation includes specific checkpoints about staff knowledge, communication clarity, and adherence to healthcare privacy standards. Payment ranges from $15-20 per completed evaluation, with opportunities for specialized healthcare assessments.
5. Reality Based Group
Reality Based Group provides mystery shopping services across multiple industries. Their remote program emphasizes natural conversation skills and attention to detail. Evaluators assess customer service quality through structured phone calls and online interactions.
Training Process: New shoppers participate in comprehensive training sessions to understand evaluation standards. Each assignment includes detailed guidelines about specific service elements to assess. Remote evaluations start at $10 and increase based on complexity and experience.
6. Secret Shopper
Secret Shopper maintains partnerships with national retailers and service providers. Their remote evaluation program includes both scheduled and on-demand assignments. Shoppers assess various aspects of customer service through phone and online interactions.
Assignment Variety: Projects range from basic customer service evaluations to complex scenarios involving multiple contact points. Each assignment includes specific timing requirements and reporting templates. Payment varies from $12-25 based on assignment complexity.
7. Sinclair Customer Metrics
Sinclair Customer Metrics specializes in comprehensive service evaluations. Their remote assignments emphasize natural customer interactions across multiple industries. Independent contractors evaluate everything from initial greetings to problem resolution techniques.
Evaluation Requirements: Each assignment includes specific measurement criteria and timing requirements. Phone evaluations often involve multiple calls to the same location, measuring consistency in service delivery. Multi-call scenarios pay $20-40, reflecting the increased time investment and complexity.
8. IntelliCheck
IntelliCheck provides specialized evaluation services for financial institutions. Their remote assignments focus on regulatory compliance and service standards. Phone evaluators assess banking services, loan application processes, and financial product explanations.
Financial Focus: Assignments require understanding of basic banking terms and procedures. Evaluators document specific compliance elements while maintaining natural conversation flow. Reports emphasize accuracy in financial details, with payments ranging from $15-30 per evaluation.
9. Second To None
Second To None partners with service-oriented businesses across North America. Their remote program combines traditional mystery shopping with modern evaluation techniques. Phone and online evaluators assess customer service quality through structured interactions.
Performance Metrics: Each assignment includes specific quality indicators to measure. Evaluations focus on service consistency, problem-solving abilities, and adherence to company standards. Payment ranges from $10-20 per completed evaluation, with consistent work available throughout the year.
10. Measure Consumer Perspectives
Measure Consumer Perspectives offers detailed customer experience evaluations. Their remote assignments examine multiple aspects of service delivery. Phone evaluators assess everything from hold times to resolution effectiveness.
Detailed Reports: Assignments require specific observations about service quality and efficiency. Each evaluation includes timing measurements and detailed notes about the interaction. Complex assignments with multiple touchpoints pay $15-25, with higher rates for specialized evaluations.
11. ICC/Decision Services
ICC/Decision Services works with retail and service industry clients. Their remote mystery shopping program focuses on customer interaction quality. Phone and online evaluators assess service standards across various scenarios.
Industry Standards: Assignments include specific criteria based on client requirements. Evaluators measure response times, problem-solving effectiveness, and customer service skills. Regular assignments pay $12-20, with opportunities for advanced projects.
12. Quest for Best
Quest for Best emphasizes thorough evaluation of customer experiences. Their remote assignments require attention to specific service elements. Phone evaluators assess various aspects of customer interaction quality.
Quality Focus: Each assignment includes detailed requirements for observation and documentation. Evaluators measure service delivery against established standards. Payment structure rewards attention to detail, with rates from $15-25 per completed evaluation.
Turn Mystery Shopping Into Regular Income
Signing up with multiple companies increases your chances of finding steady work. Start by selecting two or three companies that align with your schedule and interests. Complete their application processes, study their guidelines carefully, and begin with simple assignments to build your reputation.
Building sustainable mystery shopping income requires attention to detail and consistent performance. Companies value thorough reports submitted on time. As you establish relationships with different companies, you’ll develop efficient systems for managing assignments and completing evaluations.